Please help me ps3 problem?

ok so if you own a ps3 you probably know of the welcome back package but yesterday i tried to get my free games so i clicked the welcome back package and it said some error code and then singed me out so i restarted my ps3 and tried again this time i made it into the screen that says welcome back game 1 game 2 and so on and i clicked them and attempted to get my games but the link was broken i just got an error code so i made the mistake of backing out of that screen without choosing a game because it wouldn't so i selected the other package (package 2) and attempted to download that one but it was still not working so i backed out and now when i go back into the store and click the packages they are not there so i did not get my games and i cant get them anymore is there any way of obtaining these?